fbk77's Privacy Policy

This privacy policy applies to all users of the fbk77 platform. By using the fbk77 website or services, you agree to the terms described in this policy. We treat your privacy with the highest importance and are committed to ensuring the security of your information.

Please read this document carefully. If you have any questions, contact our support team.

1 Description of Information Collected

We may collect the following types of information from you:

1.1 Information You Provide Directly

When you create an account on the fbk77 platform or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Documents provided for identity verification

1.2 Automatically Collected Information

When you browse our website, certain information may be collected automatically:

• IP address and device type
• Browser type and version
• List of pages visited and time of visit
• Information obtained through cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

1.3 Transaction Information

We retain records of transactions related to your deposits, withdrawals, and gaming activity. This is necessary to prevent fraud and ensure responsible gaming.

2 Purpose of Using Your Information

fbk77 uses your information for the following legitimate purposes:

2.1 Account Management and Identity Verification

We use your information to create, maintain, and manage your account. It is also required to comply with age verification and anti-money-laundering (AML) regulations. Only those aged 21 or above may use our platform.

2.2 Processing Financial Transactions

We use your payment information to correctly process your deposit and withdrawal requests. We handle transactions via bKash, Nagad, Rocket, and Upay, and a record of every transaction is stored securely.

2.3 Support and Communication

We use your contact information to communicate with you directly, such as sending account notifications, technical support, and important updates.

2.4 Security and Fraud Prevention

We analyze information to detect and prevent suspicious activity, maintain the security of our systems, and protect the integrity of the platform.

2.5 Responsible Gaming

By monitoring your gaming behavior, we help ensure responsible gaming. If any signs of a problem are observed, we may reach out to you.

3 Cookie Policy

The fbk77 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining your logged-in state.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to review and improve website usage.

4 Information Sharing and Disclosure

fbk77 does not sell your personal information to third parties. However, we may share information in certain specific circumstances:

4.1 Service Provider Partners

Only relevant information may be shared with trusted third parties who provide services on our behalf, such as payment processors (bKash, Nagad, Rocket, Upay) and technology support providers. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information when required to comply with a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Fraud and Crime Prevention

If money laundering, fraud, or other financial crimes are suspected, we may have a legal obligation to report information to the relevant authorities.

4.4 Business Changes

Your information may be transferred in the event of a business merger, acquisition, or asset transfer. We will notify you in advance if such a change occurs.

5 Data Security Measures

fbk77 applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers travels over an encrypted connection.
• Data Encryption: Sensitive information (such as passwords and payment details) is stored using strong encryption.
• Access Controls: Only authorized staff have access to your information, and they operate under strict confidentiality agreements.
• Security Audits: Regular security tests are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: An additional layer of security is available to help protect your account.

6 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• All account information is retained while the account remains active.
• Financial transaction records may be kept for a defined period after account closure based on legal requirements.
• Some information is retained for an extended period to comply with AML and other regulatory obligations.
• Once the defined period has passed, we securely delete the information or anonymize it by removing identifying details.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. We will inform you within a reasonable period of time.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. Ensuring accurate information is in both our interests.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to certain uses of your information, particularly in the case of marketing communications.

7.5 Data Portability

You may request a copy of your information in a structured, machine-readable format.

To exercise any of the above rights, contact our support team: [email protected]

8 Privacy of Minors

fbk77 strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors. If a person is found to be underage, we will close their account and delete the associated information.

9 Third-Party Links and Services

Our platform may contain references to third-party services or content. fbk77 is not responsible for the privacy practices of these third parties. We advise you to read their own privacy policies before using any third-party sites or services.

10 International Data Transfers

Our servers and infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure it remains protected in accordance with the standards of this privacy policy. We manage such transfers through appropriate protective agreements.

11 Policy Changes and Updates

fbk77 reserves the right to review and update this privacy policy from time to time. If significant changes are made, we will notify you by email or through the platform. Continued use of the website after changes have been made will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page indicates when the most recent change was made.

12 Contact and Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Via the website's live chat feature, 24/7

Our support team is able to respond to your complaints and questions in both Bengali and English. We will do our best to resolve your issue as quickly as possible.